Vacuum frequently to remove dust and dirt. Some fibre loss or ‘shedding’ is normal for new rugs and will diminish with frequent vacuuming which will also lift flattened pile in high-traffic areas. For looped pile rugs, use a cylinder vacuum with a smooth nozzle and no beater bar. To prolong the life of your rug: • Place barrier mats by doors and clean often. • Use castor cups under furniture. • Lay non-slip underlay under all rugs. • Rotate rugs regularly to spread wear. • Avoid exposure to direct sunlight, which may result in colour fading. • Keep away from sharp objects and open fire. To minimise damage when a problem arises: • Remove any solids with a spoon or blunt knife. • Blot spills with kitchen towel until dry. • Avoid rubbing, which can cause permanent surface damage. • Do not use water. • Avoid chemical cleaners which may set the stain, damage the pile or leave a sticky residue prone to re-soiling. Our wool rugs are for indoor use only. Avoid using in damp areas such as cellars, bathrooms and kitchens. • Do not dry clean. • Occasional professional rug cleaning is recommended. If the rug becomes wet, it may emit an unpleasant odour. To eliminate and prevent this, dry well. If your wool rug takes too long to dry, it may become mildewed. Wool rugs placed in darker or cooler rooms are likely to stay wet for longer than rugs in warmer, sunnier rooms. When possible, hang the rug outdoors to dry in the sun. Depending on the climate and season, it may take up to a week for the rug to dry properly. Bring it inside at night to avoid the morning dew. Turn it over when you take it back outside so that both sides dry properly. If the smell persists, you live in a damp climate or in a home with no outdoor space, use a fan to dry the rug, moving it around to ensure even drying and turning the rug occasionally. Once completely dry, sprinkle the rug with baking soda. Allow the baking soda to sit for 30 minutes before vacuuming. If the smell persists, repeat, letting the baking soda sit for longer before removing. Alternatively, sprinkle baking soda underneath the rug, allowing it to sit for a few days before vacuuming away. Add two tablespoons of tea tree oil to one cup of water in a spray bottle. Shake and mist lightly over the rug. Allow one side to dry before turning to repeat on the other side. Tea tree oil is a natural antiseptic that helps neutralise mould and mildew.