Terms & Conditions

By accessing this website you are agreeing to these terms and conditions. If you do not agree to them, you may not use or access this website.
We reserve the right to change this website and correct or update information (including product information) on it at any time without notice.
When you place an order with our company, you are making an offer to purchase goods. Once we have checked the price and availability of the goods, we will contact you again to confirm that we accept your order and that a contract has been made between us.
In the unlikely event that any of the products are discontinued, or that we have made a pricing mistake, we will advise you of this. For this reason, you will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
If the goods are no longer available, we may offer you substitute products, we will always notify you of this before sending them out. If you decide not to accept the substitute goods there is no obligation to pay for them.

Governing law
Data protection and privacy
Use of ‘cookies’
Copyright statement
Liability
VAT refunds
Ordering
Product information
Bespoke Upholstery
Security

Governing law

These terms and conditions are governed by English law, you agree to submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising under or in connection with these terms and conditions or the contract between us.

Data protection and privacy

At Olson and Baker, we’re dedicated to respecting and protecting your privacy.
Our Data & Privacy Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy, please read here for more information.
Any questions regarding this policy and our privacy practices should be sent by email to orders@olsonbaker.comor in writing to Olson and Baker, Sum Studios, 1 Hartley Street, Sheffield, S2 3AQ. Alternatively, you can telephone +44 (0)114 348 8303.

Use of ‘cookies’

Like many other websites, the Olson and Baker website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Copyright statement

This website is owned and operated by Olson and Baker Ltd. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted. All worldwide rights are reserved. Any reproduction in full or in part of our website is strictly prohibited without the prior written permission of Olson and Baker Ltd.
Please be aware that various images, trademarks, products etc… presented on our website are the property of their associated companies.

Liability

Olson and Baker Ltd. will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable by either party when the contract for sale was formed.
If the goods are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability unless you notify us of the problem within 24 hours of the delivery of the goods in question.
We shall not be liable for any defects in the goods caused by any act, neglect or default by you or any third party.
We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question (minus any delivery charge).
Nothing in this Agreement shall limit Olson and Baker Ltd.’ liability for death or personal injury caused by our negligence or breach of duty.

VAT refunds

We will aid in processing any paperwork to claim back UK VAT for any items that are deemed eligible by the HMRC to be VAT free. A fee of £37 will be charged for processing this paperwork. Please note that by law certain information is required in order for us to refund VAT, please check with us for full details on what is required.

Ordering

Shopping at orders@olsonbaker.com is a secure and fast process. When you’ve discovered a product that you wish to purchase, just click on the ‘Add to basket’ button to add it to your order (please note, at this stage, you will not have committed to buy). You can review the items in your order at any time throughout your shopping journey by clicking the ‘Shopping basket’ icon. You won’t have to go ahead with the items, you can still cancel the order at this point in time. Should you wish to make any amends to your selection, simply click on the ‘x’ icon by the product you do not require in the ‘your order’ page, the page will then refresh itself. To continue shopping, simply click through to any product page, by using the search or top menu. To complete your purchases, click on the ‘Checkout’ button.
Your credit card or debit card details will then be required together with confirmation of the delivery address. Olson and Baker Ltd. currently accepts Visa, MasterCard, Switch, a PayPal account and Postal Cheque. All of the online transactions are handled by Stripe and PayPal. You can also pay by Bank Transfer. Once payment has been received, arrangements will be made for the delivery of the order.
Once you have successfully placed an order you will be sent an email confirming, among other things, receipt and the details of your order. Your order represents an offer by you to purchase goods from us. Please note it is the customer’s responsibility to check the confirmatory email and notify us immediately of any errors at orders@olsonbaker.com – we will not be held responsible for any errors on any ordering document, it is only at this point in time that we accept your offer, are bound to fulfil it, a contract is formed and the order is deemed “processed”. A follow-up email will then be sent once the goods have been dispatched to you.
If you wish to cancel an order before the order has been processed please email us at orders@olsonbaker.com as swiftly as possible quoting your order reference number. If the order has already been acted upon you will need to follow the instructions on our Returns and Refunds Policy.
At certain times of the year we offer special promotions. These promotions are not valid in conjunction with any other offers and please contact us if you would like more information on the specific conditions of the offer.

Product information

All prices are quoted in British pounds sterling and are inclusive of UK Value Added Tax. All prices unless stated otherwise exclude delivery fees. If the price quoted on the website is incorrect and the correct price is lower than that quoted we will charge you the lower price. If the correct cost is higher than the quoted price we will either advise you of the true cost and await your confirmation of your order at the higher price or inform you that we cannot accept your order and explain the conditions surrounding such cancellations.
Please note that discount codes/offers cannot be used in conjunction with any other discount or promotional offer.
We reserve the right to make price alterations if it is discovered that the price is incorrect or to protect us from price rises for reasons such as a supplier’s price increase, new taxes and currency fluctuations. Please note, almost all of our suppliers make annual increases.
We make every effort to ensure colours appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Please be aware that the actual colour you see on the screen may differ to those of your ordered products. Every care is taken to ensure descriptions and measurements are accurate, however, slight variations may occur. Packaging may vary from that shown. Where possible we recycle outer packing, in an attempt to remain as environmentally friendly as possible. Please do not be alarmed if you receive your goods in a recycled box, as within it there will always be your original, authentic piece, complete with its full packaging.
For all items manufactured from natural materials, such as leather or wood, it is not possible to guarantee items will have the same texture, shade, colour and pattern or finish as items viewed on the website, due to the inherent characteristics of such products. Furthermore, we cannot guarantee to match goods exactly which have been ordered at different times. Please note the colour of swatches shown online may differ from the actual colour of the item and so we would recommend that a colour swatch is always requested.
All delivery times are only estimates and not actual dates, we are not held responsible for any change in delivery times once an order has been placed.
Please note that some products may require assembly. For more information, please call us on 0114 348 8303.

Bespoke Upholstery

All new fillings applied to furniture manufactured after 1950 will be in compliance with the Furniture and Furnishings (Fire Safety) Regulations 1988. All new covering fabric supplied by us will comply with the regulations with the exception of covers which contain 80% natural fibres, when it is acceptable to use an interliner which complies with the regulations. Furniture manufactured prior to 1950 does not come within the scope of the 1988 Regulations with regard to filling or cover.
With regard to the client’s own material (COM): When a client supplies his/her own materials, it is their sole responsibility to ensure that the fabric is suitable for the purpose for which they intend to use it and that it complies with the relevant regulations in force with regard to Fire and Safety. All COM fabric must be sent pre-FR treated or FR interliner requested.
It is the buyer’s responsibility to ensure the fabric is suitable for the use for which it is intended.
Certain fabrics such as silks, velvets and leathers can be marked by the slightest touch. As all our furniture is handmade, the handling of fabric is unavoidable and therefore the seller cannot accept any responsibility or liability for the condition of these fabrics when used during manufacture.
As leather is a natural product, some of the hides may show natural marks or scars. Depending on the supplier, variation of both texture and colour may occur when compared to the sample the buyer selects. The seller cannot be held responsibility for such markings that are visible on the final product. Sizes of hides may vary due to the nature of the product, this may result in additional costs, which will be advised on receipt of hides from the supplier.
Acceptance of bespoke design must be confirmed in writing by the buyer or confirmed by a 50% deposit payment prior to the production of furniture. If the buyer is providing the seller with an image, the seller cannot guarantee an exact match unless the seller is provided complete technical drawings.
Slight differences in dimensions may occur due to the materials within the build. If the furniture has to fit in a specific space please let the seller know at the time of ordering.
All bespoke orders work within a 3cm tolerance across all dimensions stated, this accounts for movement of foam and fillings which can sometimes occur.
Once the seller has confirmed an order any changes will be chargeable to the buyer. Any changes at this stage may affect both the cost of the item and the delivery schedule.
Bespoke items are unique items, which are made to customer specification, these always carry a re-stocking 100% charge and are non-refundable.
Any excess fabric supplied by the seller or provided by the buyer cannot be returned to the buyer.

Security

All credit card payments are processed through Stripe. The security of your personal data is our highest priority. Read our Data & Privacy Policy for more information.

Delivery

It is the customer’s responsibility to ensure any goods purchased from Olson and Baker Ltd. can be delivered successfully into the property – Olson and Baker Ltd. will not be liable for any access issues – customers are advised to measure and check access before making any purchase. It is your responsibility to ensure items purchased can fit through internal and external access points including and passages, stairwells, landings and doorways on the way to the destination room. We hold no responsibility for items not fitting in the premises and any rework or restocking fees will be payable by you prior to final delivery.
For delivery purposes, we can manufacture furniture for assembly on site in case there is restricted access to your premises. It is vital however that you give us this information when placing an order as later changes to the design will be charged.
We will offer store the products for up to one (1) calendar month following completion of manufacture of your order, free of charge. Thereafter we reserve the right to apply a discretionary charge for on-going storage, which will be calculated at a rate of 5% of the total sold value of the products (including VAT) per calendar month, and pro-rata for any days or weeks within a monthly cycle, up to the date of delivery.
If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract.

For pricing please refer to our delivery page.

Retention of title

The ability to retain title to goods derives from the Sale of Goods Act 1979 (the Act), which states that property in goods sold passes when the parties concerned intend it to pass. Thus, it is possible for a supplier to retain title to goods after delivery to a customer.
The customer agrees that title shall transfer to the customer only when the goods have been paid for in full. Olson and Baker Ltd. shall be entitled to require the customer to ensure that all due payments have been made in full. Should the product reside with the customer for any reason before full payment has been received the customer shall store the goods free of charge and in a manner to ensure the goods are safe from damage or theft.

Circumstances beyond our control

Olson and Baker Ltd. reserves the right to cancel, vary or suspend the operation of contracts of sales if events occur which are beyond our control including (and without prejudice to the generality of the foregoing) fire, floods, storm, plant breakdown, lock-outs, riots, industrial action which prevents entry to premises, hostilities, non-availability of materials or supplies or any event outside the control of Olson and Baker Ltd. and Olson and Baker Ltd. shall not be held liable for any breach of contract resulting from such an event.

Refunds and returns

Goods made to order (made for you) – Returns that are non-damaged
For any uncertainty as to whether a product is included in this category then the customer should email orders@olsonbaker.com for reassurance.
Goods featured on our website which fall into this category carry the phrase ‘Made for you in…’. All goods that do not feature on our website also fall into this category.
For such items please note that we will not be able to change any such orders, make a refund or exchange any item that has been entered into production as per the customer’s specification.
Customers should only order if they are sure that the item and finish are right for the customer’s needs as the customer will not be able to change the order after the item has been entered into production. Also, the customer should be careful to check access to their property as delivery is on the basis that the customer has checked the dimensions of the item and that it fits through all doorways, stairwells and within the area of intended use.
Olson and Baker Ltd. has no liability for items ordered that a customer no longer requires. Once an order has been processed the customer is liable to purchase the items.

Goods made to order (made for you) – Damaged or Faulty
Please contact us immediately (within 24 hours receiving goods) by calling: 0114 348 8303 or emailing us orders@olsonbaker.com to discuss our procedure and to organise a replacement.
Should an item be received damaged or defective then a replacement will be manufactured delivered as soon as possible based on the following procedure:

  1. If the packaging is damaged when you receive it then you must sign as damaged on the courier’s receipt.
  2. Inspect your purchases exterior and interior carefully immediately upon receipt.
  3. Any claim regarding an item/s damaged or defective must be made initially by telephone or email, followed by a written claim with photographic evidence showing the damage as well as the packaging.
  4. Damaged goods must be adequately packed in the original Packaging to prevent further damage before collection and during its return journey to ourselves.

Standard items – Damaged or Faulty
Please contact us immediately (within 24 hours receiving goods) by calling: 0114 348 8303 or emailing us orders@olsonbaker.com to discuss our procedure and to organise a replacement.
Should an item be received damaged or defective then a replacement will be manufactured delivered as soon as possible based on the following procedure:

  1. If the packaging is damaged when you receive it then you must sign as damaged on the courier’s receipt.
  2. Inspect your purchases exterior and interior carefully immediately upon receipt.
  3. Any claim regarding an item/s damaged or defective must be made initially by telephone or email, followed by a written claim with photographic evidence showing the damage as well as the packaging.
  4. Damaged goods must be adequately packed in the original Packaging to prevent further damage before collection and during its return journey to ourselves.

Standard items – Returns that are non-damaged
Please contact us within 14 days of receiving your order to discuss a return or exchange in line with the procedure below:

  1. A written notice of your cancellation is required within 14 days of receipt of your order and the goods are returned in perfect condition in their original packaging within 14 days of receipt of the written notification of the return or exchange of goods along with your order reference number. If the goods are returned damaged, a deduction will be made for the diminished value of the goods.
  2. Where items are large or fragile Olson and Baker Ltd. are able to organise a specialist furniture handler for return transit and pass the cost of delivery onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet.
  3. The cost of returning the goods will be the responsibility of the Customer, who must insure the transit of the products.
  4. As soon as we receive the returned goods in perfect condition we will start the process of refunding the cost of the goods (minus any delivery charges – if applicable – Our standard delivery fee (where applicable) will be refunded, but any additional shipping fees (express shipping etc… will not be refunded). We will provide the refund within 14 days from the return of the goods in the correct condition for resale.

Please note, in all cases, the goods must be adequately packed in the original packaging to prevent damage. As the packaging is considered to be part of the product for our designer pieces, it must be returned with the product in good condition.
All refunds are subject to a 2.6% payment processing fee – this is due to processing fees we are charged by third parties upon processing any initial order. We are not refunded these fees and absorb them as a gesture of goodwill – we are not refunded by the respective parties if the order is refunded and therefore must pass on this fee. This is non-negotiable.

Goods ordered through Olson Baker | For Business (all commercial orders, business to business transactions) – Returns that are non-damaged
For any uncertainty as to whether a product is included in this category then the customer should email forbusiness@olsonbaker.com for reassurance.
Goods ordered on our website or otherwise which fall into this category will not be able to be changed, refunded or exchanged.
Commercial customers should only order if they are sure that the item and finish are right for the customer’s needs as the customer will not be able to change the order after the item has been entered into production. Also, the customer should be careful to check access to their property as delivery is on the basis that the customer has checked the dimensions of the item and that it fits through all doorways, stairwells and within the area of intended use.
Olson and Baker Ltd. has no liability for items ordered that a customer no longer requires. Once an order has been processed the customer is liable to purchase the items.

Goods ordered through Olson Baker | For Business (all commercial orders, business to business transactions) – Damaged or Faulty
Please contact us immediately (within 24 hours receiving goods) by calling: 0114 348 8303 or emailing us forbusiness@olsonbaker.com to discuss our procedure and to organise a replacement.
Should an item be received damaged or defective then a replacement will be manufactured delivered as soon as possible based on the following procedure:

  1. If the packaging is damaged when you receive it then you must sign as damaged on the courier’s receipt.
  2. Inspect your purchases exterior and interior carefully immediately upon receipt.
  3. Any claim regarding an item/s damaged or defective must be made initially by telephone or email, followed by a written claim with photographic evidence showing the damage as well as the packaging.
  4. Damaged goods must be adequately packed in the original Packaging to prevent further damage before collection and during its return journey to ourselves.

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If you would like assistance, please email orders@olsonbaker.com.
Alternatively, you can call us on +44 1143 488 303 and we will be happy to assist.

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